Thursday, April 18, 2013
Leadership Learning - How to be effective in a TOC (tactical operations center )
Here is some Leadership Learning for you. I wanted to post it as I am a student of Leadership and all that it requires. This is based on military situations but there are many aspects of this that are universal to business and the military.
Those who think they are "natural leaders" are usually BS artists. There are good leaders and there are poor leaders..... The difference is that those who lead properly never have to tell anyone about it as their actions speak for themselves.
It's a mix of maxims regarding organizational analysis, knowledge management, and working in a tactical operations center ("TOC").
1. Continually ask: "Who else needs to know what I know?"
2. Continually ask: "Who else knows what I need to know?"
3. Never speak with complete authority regarding that which you lack direct knowledge, observation, and/or suppressive fires.
4. Never pull rank over a radio net.
5. Let the boss decide how he/she wants to learn.
6. Let the boss decide how he/she wants to communicate.
7. "I am responsible for everything my commander's organization knows and fails to know, learns and fails to learn."
8. Know when to wake up the Old Man. Also, know how to wake him up without getting punched, shot, or fired.
9. The three most important things in the TOC are: Track the battle. Track the battle. Track the battle.
10. Digital trumps analog, until you run out of batteries.
11. Always have ready at least two methods of communication to any point or person on the map.
12. Rank has its privileges. It also has its limitations.
13. Let Joe surprise you.
14. Don't let Joe surprise you.
15. The first report is always wrong. Except when it isn't.
16. The problem is always at the distant end. Except when it isn't.
17. Exercise digital/tactical patience. Communications works at the speed of light. People do not.
18. Your trigger finger is your safety. Keep it away from the CAPS LOCK, reply-all, and flash-override buttons.
19. The warfighter is your customer, and the customer is always right.
20. Bullets don't kill people. Logistics kills people.
21. Knowing how it works is more powerful than knowing how it's supposed to work.
22. Cite sources on demand. State opinions when asked.
23. Work by, with, and through others. It's all about empowerment.
24. Do not seek the spotlight, Ranger. Let the spotlight find you. Then, make sure to share it with others.
25. Both the Bible and The Art of War make this point: It's never a mistake to put oneself in someone else's boots.
26. Humor is a combat multiplier. Except when it isn't